Support
If you're experiencing difficulty accessing the Webcast you chose, or if your reception quality is poor, please follow the suggestions below. You'll find information regarding system and Webcasting player requirements that may improve playback performance. We also provide trouble-shooting answers to many frequently asked questions.
System and Player Requirements:
Bell Webcasting services deliver content that has been optimized for the most common computer settings and Internet connections.
Before you can listen to or view a Webcast, you must have the appropriate items installed on your computer. For optimal playback of Webcast content we recommend the following as a minimum on your computer system.
- Internet Explorer 4.0(and higher)
- Netscape Navigator 4.0(and higher)
- JavaScript (supported/enabled)
- Cookies enabled (supported/enabled)
- Screen Size - 1024 x 768
- Colour Depth - at least 16 bits
> Click here to test your computer system
Our system will try to automatically detect your Internet connection, if it can not, please select the appropriate speed setting for your Internet connection.
- Audio content: 16 KB/sec and higher
- Video content: 100 KB/sec and higher
> Click here to test your Internet connection speed
Players:
In order to view streaming audio or video your computer must have one of the following 2 media players installed. Click on the logo to go to the players download page.
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> Click here to test which media players your have
Sometimes a document download will accompany a Webcast for which you may require the following plug-in installed. Click on the logo to go to the download page.
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Frequently Asked Questions:
- Why can't I hear the audio or see the video?
- Why can't I access web content?
- Why does the video seem "choppy" or slow?
- What if I have other questions?
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For technical questions please submit