Webcast Support:

If you're experiencing difficulty accessing this webcast please follow the suggestions below. You'll find information regarding computer system and web browser and/or media player requirements that may improve your experience. For more general information, there is a “frequently asked questions” section below.

Our webcasting service delivers content that has been optimized for the most common computer settings and Internet connections. Before you can listen to or view a webcast, you must have the appropriate items installed on your computer:
Internet Browsers:

The minimum requirement isResults
Internet Explorer 5 and higher and/or Netscape Navigator 4.5 and higher
Slide Presentation:
Having problems with your slide presentation?  Click here to refresh the presentation.
Streaming Media Players:
Most webcasts require that you have at least one of the following 2 players. We recommend Windows Media Player at a minimum, but this will vary depending on the specific webcast you are accessing.

The minimum requirement isResults
Windows Media Player (minimum)
Real Player (optional)
Get DownloadPlayer Get Adobe Reader
Computer Settings:
For optimal playback of streaming media content, we also recommend the following as a minimum configuration:

The minimum requirement isResults
JavaScript supported
Screen Resolution - 1024 x 768
Color Quality - 16 bits (minimum)

Please note: some firewalls may block this feature
Internet Connection:
For most webcasts our system will try to detect your Internet connection speed and direct you to the correct setting.

Your average connection speed is: Could not be detected

Please note: this value can change quickly depending on network conditions and some firewalls may block this feature
Frequently Asked Questions:
•Mac users
•Firewall port settings
•Bandwidth settings
•Green Screen
•Windows Media 9
•Browser / Player preferences
•Minimum requirement (media player)
•Excessive buffering
If you cannot find an answer to your question, please submit a support ticket below
Name:
Email:
Description of problem: