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Webcast Support:

If you're experiencing difficulty accessing this webcast please follow the suggestions below. You'll find information regarding computer system and web browser and/or media player requirements that may improve your experience. For more general information, there is a “frequently asked questions” section below.

Our webcasting service delivers content that has been optimized for the most common computer settings and Internet connections. Before you can listen to or view a webcast, you must have the appropriate items installed on your computer:

Internet Browsers:

Requirements	Results
Internet Explorer 5 and higher and/or Netscape Navigator 4.5 and higher

Streaming Media Players:

Most webcasts require that you have at least one of the following 2 players. We recommend Windows Media Player at a minimum, but this will vary depending on the specific webcast you are accessing.

Requirements	Results
Windows Media Player (minimum)

Computer Settings:

For optimal playback of streaming media content, we also recommend the following as a minimum configuration:

Requirements	Results
JavaScript supported
Screen Resolution - 1024 x 768
Color Quality - 16 bits (minimum)

Please note: some firewalls may block this feature

Internet Connection:

For most webcasts our system will try to detect your Internet connection speed and direct you to the correct setting.

Your average connection speed is:

Could not be detected

Please note: this value can change quickly depending on network conditions and some firewalls may block this feature

Frequently Asked Questions:

•	Mac users
•	Firewall port settings
•	Bandwidth settings
•	Green Screen
•	Windows Media 9
•	Browser / Player preferences
•	Minimum requirement (media player)
•	Excessive buffering

If you cannot find an answer to your question, please submit a support ticket below

Name:

Email:

Description of problem: